Grand Rapids Auto Repair

My wife and I purchased our second car from GR motor car and service our vehicles with them as well and couldn't be more satisfied. Great customer service, honest and professional! Wouldn't buy a car anywhere else!

What a fantastic experience! We bought not one, but two cars! This is not your typical car dealership. I sat down with Brent and we discussed my needs and budget and he came up with some options. He spoke candidly and recommended cars that were not in his current inventory. Rather than just sell me what was parked on the lot, Brent went out and found exactly what we were looking for! My wife has the car of her dreams, and I am driving a car I never could have dreamed of. To put icing on the cake, I noticed a small potential issue. Brent insisted that I bring the car in for inspection and was animated that he will take care of it. That is great service! Thank You Brent & Tom, we could not be happier!

My wife and I recently had an unscheduled trip to Holland MI for a funeral. We have a 2012 Audi A6. About 2.5 hours into an 11hr drive a rock went through our radiator. We heard rocks hitting the car, but didn't realize at the time that a rock had actually went through our radiator. So, 3.5 hours into the drive a warning like goes off. We pull over at the nearest auto parts store to find the appropriate antifreeze and contemplate returning home. We decide that we can add antifreeze/water as needed and continue our journey stopping every 100 miles to top off. One time while stopping, we began to have hood trouble, now the driver's side latch won't close all the way. My wife Googled Audi dealerships in Grand Rapids and luckily this company popped up. She called and they were very understanding and efficient, not getting upset because of the poor cell service we were currently experiencing. We informed them of all the troubles with the car, but my main concern was the hood, I didn't want to drive it all the way home with it not fully latched... I can add water, I can't hold the hood down and drive! We were going to arrive in GR around 2pm, they said come straight to the shop and we did. This is one of the cleanest shops I've ever seen, they clearly take pride in their work. I dropped the car off and reiterated that we had to have it back by COB Friday as we were leaving on Sunday and they were not open on Saturday. They assured me they would call me after they assessed and sourced parts. Next morning I get a call, the leak was coming from the radiator and they had already fixed the hood. They had also already sourced a replacement radiator and felt confident they could replace it by COB. They had emailed my wife a quote, but said that it was around $875. I said as long as you can get it done today.... Get a call around noon, car is fixed and didn't take as long as they thought so my actual bill was $200 less than the quote! Picked the car up around 3pm and had ZERO problems on the 11hr trip home! My wife and I can't thank them enough for their professionalism and understanding. We recommend them with confidence!

I was dreading the idea of trying to find THE PERFECT vehicle for my family. I needed something dependable, but also something within my budget. I searched for 4 days and happened to "stumble upon" my 2006 Chrysler Town and Country Touring at GR Motor Car. I am from Muskegon, so it was a drive for me... but it was 100% worth the drive!!! Bill M. took such GREAT care of me!!! The van was PERFECT and SUPER CLEAN!!! They even had the car fax on hand (I didn't even have to ask!) If you are looking for a dealership that will treat YOU right as a customer, GO SEE BILL!!! The guys at GR Motor Car are AMAZING and very accommodating. THANK YOU GUYS SO MUCH for helping me make this process quick, easy and FUN!!! HIGHLY RECOMMENDED ♡

Great experience working with Rob in the service department. No disappointments! Knowledgeable staff that takes care of a repair the proper way. If you own a German vehicle I highly recommend GR Motorcar!

This shop is phenomenal! My wife and I have both had our cars serviced there for the last couple of years; the work done is honest, fair, and reasonably priced and the customer service is exceptional. When my interior fan was making a strange noise, I brought it in toward the end of the day prior to my appointment the next morning with hopes of figuring out how long the labor would take the next day. Andrew was tremendously helpful, Royce took a look through things and they didn't even charge for the time. This is the type of shop that is committed to providing the best possible customer service and it shows with every interaction.

Thank You Brent & Tom. We are the happy owners of two very fun new rides! Exactly what we wanted and under budget, how can you beat that!

Best shop in town if you own an ///M car! Took my baby to 6 places in town and could not find the clunk, these guys fixed it in a matter of hours... Dan is a GENIUS out back in the bays and Rob is the most pleasant service manager I have ever had the pleasure of dealing with. Wouldn't take my ///M3 ANYWHERE ELSE even if you paid ME.